About Our Shop
All proceeds from gift shop and online sales are used to support the mission and mission of the New York City Fire Museum.
The mission of the New York City Fire Museum is to collect, preserve and present the history and cultural heritage of the fire service of New York and to provide fire prevention and safety education to the public, especially children.
If you are not completely satisfied with your purchase, you may return the merchandise for a refund or exchange. We at the NYC Fire Museum offer a refund or exchange by the original payment method on items with a receipt within 14 days of purchase date.
All returns require the original packing materials and are subject to the approval of the NYC Fire Museum. Please note that DVD's and toy sets that have been opened will not be considered for return.
Without a receipt and or orginial packaging/tags, no refunds or exchanges will be issued.
The NYC Fire Museum reserves the right to refuse excessive non-receipted returns or exchanges.